Frequently Asked Questions (FAQ)

 What is the estimated shipping time for my order?

At AV Adornments, we strive to ensure that your order reaches you as quickly and efficiently as possible. Typically, the estimated shipping time for orders is

• Standard Delivery: 5- 7 business days after dispatch.
• Remote or Regional Areas: 5-10 business days.

However, please be aware that shipping times may vary depending on several factors, such as peak seasons like holidays, high demand, or occasional delays caused by product availability issues.
In the event of any unexpected delays, we will promptly notify you and provide regular updates regarding your order status. Additionally, once your order has been shipped, we will send you tracking details so you can follow its journey until it reaches your doorstep.
We understand the importance of timely delivery and are dedicated to keeping you informed every step of the way. Thank you for choosing AV Adornments, and we look forward to delighting you with our exceptional service.

Are there any shipping charges for orders within Australia?

At AV Adornments, we are pleased to offer free shipping on all orders within Australia. Whether you’re purchasing a small accessory or a larger item, your order will be delivered to your door at no extra cost. If you have any questions regarding shipping or delivery, please feel free to contact us, and our team will be happy to assist you.

Can I return an item if I change my mind?

At AV Adornments, we strive to ensure your complete satisfaction with every purchase. However, due to the personal and delicate nature of jewellery, we are unable to accept returns or exchanges if you simply change your mind. Our policy is designed to maintain the highest standards of quality, hygiene, and safety for all our customers.
If your item arrives damaged, defective, or incorrect, please contact our customer support team within 3 business days of delivery. We will gladly assist you in resolving the issue by offering a replacement or refund where applicable.
We encourage you to carefully review product descriptions and images before making your purchase. If you have any questions or need assistance, feel free to reach out to us—we’re here to help!

What types of products does AV Adornments offer?

At AV Adornments, we proudly offer a carefully curated selection of high-quality jewellery for kids, men and women, designed to suit a variety of styles and preferences.

Our range includes earrings, pendants, bracelets, and bangles, crafted in 9kt yellow gold and sterling silver. Each piece combines timeless elegance with modern designs, ensuring there’s something for every taste and occasion.

Our collection features a wide range of designs, including gemstone jewellery, opal pendants/earrings, pearl earrings, enamel earrings, and pieces adorned with diamonds, emeralds, and animal motifs. Whether you’re looking for sophisticated jewellery for a special event, fun accessories for kids, or unique everyday pieces, our collection caters to all needs.

With a focus on quality craftsmanship and affordable luxury, AV Adornments is committed to providing beautiful jewellery that adds elegance to any outfit. If you have questions about our products or need assistance finding the perfect piece, our friendly customer service team is here to help. Explore our online jewellery store and discover pieces you’ll cherish forever!

How should I care for my jewellery from AV Adornments?

To ensure your AV Adornments jewellery remains beautiful and durable over time, it’s essential to care for it properly. Each piece is crafted with precision, and following these guidelines will help preserve its sparkle, elegance, and quality:

1. Avoid Harsh Substances: Protect your jewellery from exposure to chemicals such as perfumes, lotions, hairsprays, and cleaning products, as these can tarnish metals, damage gemstones, or dull enamel finishes.
2. Store Properly: Always ensure your jewellery is completely dry before storing it. Moisture can lead to tarnishing or weaken springs and clasps over time. Keep your jewellery in a soft pouch or a designated jewellery box compartment to prevent scratches or damage from other pieces.
3. Regular Cleaning: For most pieces, gently wipe them with a soft, lint-free cloth after wearing. For more thorough cleaning, use a mild soap solution with lukewarm water, rinse well, and dry completely with a soft cloth. Avoid abrasive materials or harsh cleaning agents.
4. Avoid Water Exposure for Opals: Avoid exposing your opal jewellery to water and never submerge it. Prolonged exposure to water can lead to a foggy appearance or damage the opal. To clean your opal, gently wipe it with a damp cloth and pat it dry with a soft towel.
5. Polishing Silver and Enamel Jewellery: Over time, silver jewellery may appear dull with prolonged wear. To restore its shine, use a jewellery polishing cloth, which can be found at most supermarkets. Gently rub the piece to bring back its lustre. Note that cleaning and polishing results may vary with increased wear.
6. Handle with Care: Remove jewellery during activities that may expose it to physical impact, moisture, or harsh conditions, such as swimming, sports, or heavy lifting. This is especially important for delicate gemstones, enamel designs, and intricate clasps.
7. Caution for Children’s Jewellery: Jewellery for infants and young children should be worn under supervision. Small parts can pose a choking hazard if detached or mishandled.

By following these care instructions, you can preserve the quality and beauty of your AV Adornments jewellery for years to come. If you have specific questions about maintaining your piece or need additional guidance, feel free to contact our customer support team—we’re always here to help!

Can I place custom orders or request custom sizes for my jewellery?

Yes, at AV Adornments, we are happy to offer custom orders and custom sizing options to help you find the perfect piece of jewellery. Whether you need a specific size, a personalized design, or a unique customization, our team will work with you to create something truly special.
To place a custom order or request a custom size, please contact us directly with your requirements. We’ll discuss the design, materials, and sizing details, and provide you with an estimated timeline and cost. Please note that custom orders may require additional time to craft and are non-returnable due to their personalized nature.
We’re here to bring your vision to life—reach out to us to start creating your one-of-a-kind piece today!