Shipping policy

At AV Adornments, we aim to provide a seamless and enjoyable shopping experience by ensuring timely delivery of your purchases.

Below is our comprehensive Shipping Policy:

Shipping Costs

  • We offer free shipping on all products across Australia with no minimum purchase required.
  • For approved returns, customers (account holders) are responsible for covering any return shipping, duties, or insurance costs associated with returning the jewellery.

Shipping Methods and Carriers

  • All orders are shipped using reliable carriers, including Australia Post or StarTrack.
  • The shipping method will be selected based on your location and the size of your order to ensure fast and secure delivery.

Delivery Timeframes

  • Within Australia:
    • Standard Delivery: 5- 7 business days after dispatch.
    • Remote or Regional Areas: 5-10 business days.
  • International Shipping (if applicable):
    • Delivery timelines vary depending on the destination country. Estimated delivery time will be provided via email.

Order Handling and Processing

  • Order Confirmation:
    • Once you place an order, you will receive a confirmation email confirming that your order has been received in our system. Your credit card will be pre-authorized for the purchase.
    • We immediately contact our suppliers to confirm the availability of your item.
    • If your item is unavailable or on backorder, we will void the pre-authorization and notify you via email.
  • Order Processing:
    • Orders are processed within 1- 2 business days of being placed.
    • If your item is in stock, we will process the payment and prepare your order for shipping.

Order Shipment

  • Shipping Timelines:
    • If your order is in stock and payment has been processed, your order will be dispatched within 3 business days of the order date.
    • You will receive tracking information via email within 72 hours of shipment.
  • Partial Shipments:
    • Items ordered together may occasionally ship separately, especially if some items require additional processing or are on special order.
    • If items within a single order have different manufacturing timelines, you can choose between a single consolidated shipment or multiple deliveries.
    • Please note that selecting multiple deliveries may result in additional shipping costs, which will be communicated during the ordering process.
  • Tracking Your Shipment:
    • Tracking details will be sent to the email address provided at checkout. If you do not receive tracking information within 6 business days, please contact us at info@avadornments.com.au, and we will assist you promptly.

Shipping Exceptions

  • Pre-Orders or Backorders:
    • For items on pre-order or backorder, estimated shipping times will be communicated via email.
  • Delivery Delays:
    • While we strive for timely deliveries, delays may occur due to factors outside our control, such as extreme weather, public holidays, or carrier issues. We will notify you if there are any anticipated delays.

International Shipping

  • Currently, we only offer shipping within Australia. If you are located outside Australia, please contact us at info@avadornments.com.au to inquire about potential international shipping options.

Additional Notes

  • Delivery Address: Please ensure the delivery address provided during checkout is accurate and complete. We are not responsible for shipments delayed or lost due to incorrect or incomplete addresses.
  • Lost or Damaged Shipments: If your order is lost or damaged during transit, please contact us immediately at info@avadornments.com.au for assistance.

We strive to deliver your jewellery safely and efficiently, ensuring that every piece brings joy to your doorstep. For further questions about our Shipping Policy, feel free to contact us at info@avadornments.com.au.