Refund policy

At AV Adornments, we are dedicated to ensuring customer satisfaction by providing high-quality jewellery crafted with precision. While we stand behind the quality of our products, we understand that unforeseen issues may arise.

Below is our Return and Refund Policy.

Conditions for Returns

We accept returns or refunds only under the following conditions:

  1. Defective or Damaged Items: If your item arrives damaged or defective, you may request a return, replacement, or refund. 
  2. Incorrect Items: If you receive the wrong item, we will address the issue promptly.

Change of mind

We do not accept returns for change of mind due to hygiene reasons, unless the item is defective, damaged, or incorrect.

Non-Returnable Items:

  • Items that are not defective or damaged.
  • Custom-made or personalized jewellery.
  • Items showing signs of wear, use, or alteration after delivery.

Cost Of Return Shipping

  • For approved returns (defective, damaged, or incorrect items), we provide a prepaid return label.

  • If the issue is not confirmed as defective, damaged, or incorrect, the return request may be declined.

Timeframes for Returns and Refunds

  • Reporting Issues: You must notify us within 3 days of delivery if your item is damaged, defective, or incorrect.
  • Return Window: Approved returns must be sent back within 7 days from the date of approval.
  • Refund Timeline: Refunds will be processed within 7–10 business days after the returned item is received and inspected.

How to request a return or refund

To ensure a smooth and efficient process, please follow these steps:

1. Contact Us:

  • Email us at info@avadornments.com.au within 3 days of delivery.
  • Include your order number, a clear description of the issue, and attach photos/videos of the damaged or defective item and its packaging.

2. Return Authorization:

  • Once your claim is verified, we will provide the instructions for returning the item.

3. Pack and Ship:

  • Please return the item unused, in original packaging, with all labels and protective materials included.

  • If the item is confirmed as damaged, defective, or incorrect, we will cover return shipping or provide a return option. Otherwise, return requests are not accepted.

4. Resolution Options:

  • After inspection, we will provide a replacement, store credit, or refund depending on stock availability and the outcome of the inspection. Refunds are issued to the original payment method unless store credit is agreed.
  • We may request additional photos or information to verify the issue before approving a return.

Order Cancellations

  • Standard Orders: Orders cannot be cancelled once they have been processed and prepared for shipment.
  • Custom or Personalized Orders: Cancellations are not permitted after the design or production process has begun.

Customer Responsibility

We encourage customers to carefully review product descriptions, specifications, and images before making a purchase. For any clarifications, please contact us at info@avadornments.com.au prior to placing your order.

Contact Information

For any questions or assistance regarding our Return and Refund Policy, please contact us at:

Email: info@avadornments.com.au
Phone: 1300910610
Postal address: PO Box 79, Stanhope Gardens NSW 2768
ABN: 37979924459